Billing Information

• Billing
• Payment Locations
• Equal Monthly Payment Plan

Billing

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• Bills will be rendered monthly, and are due at the net (smaller) amount on or before the due date.
• Failure to receive bill will not release customer from payment obligation.
• If the due date falls on a weekend or a holiday that is observed by the Cooperative, the next working day will be considered as a day of grace for delivery of payment.
• If the bill is not paid on time, a second notice will be sent 5 days after the due date. If a bill has not been paid 10 days after the due date, the member’s service may be discontinued.
• If you would like to make a contribution to Project Deserve, an emergency assistance program for elderly and disabled members, please call ext. 1107.
• Any customer billing, paid on time by check, later returned as “unpayable” by the customer’s bank shall have the discount forfeited and added to the bill along with a $15.00 minimum return check charge.
• Please contact our Bookkeeping Department for account information or questions @ ext.1820.

Payment Using Credit Card

AEC members may choose the option of rendering payment of their electric deposit, monthly electric bills, or any other applicable fees, via their Discover, VISA or MasterCard. All Cashier Department personnel have been thoroughly trained to process this type of transaction. Please call ext. 1248 for more information. A $3.00 fee is added to these transactions.

Payment Locations

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1. By mail to:
   Appalachian Electric Cooperative
   P.O. Box 710
   Jefferson City, Tennessee 37760 - 0710
2. In person at main office in New Market 7:30 am - 5:00 P.M. Monday through Friday
3. In night depository beside drive-through window at the main office. (Checks & Money Orders Only)
4. At any of the following locations:
   • BB & T (Jefferson City, Dandridge, Kodak)
   • Citizens Bank & Trust - (Rutledge & Bean Station)
   • Citizens Bank of New Tazewell (Bean Station & Morristown)
   • Citizens National Bank (Dandridge, Kodak, Jefferson City & White Pine)
   • Colonial Loan - Morristown (Radio Center)
   • Community National Bank (Jefferson City, Morristown)
   • First Peoples Bank (Jefferson City, Alpha & Dandridge)
   • First Tennessee Bank (Dandridge, White Pine and Morristown) - Customers Only
   • FSG Bank (Jefferson City & Dandridge)
   • New South Credit Union (Rutledge)
   • Regions Bank (Jefferson City & Morristown - Customers Only)
   • Rutledge Hardware (Rutledge)
   • Suntrust Bank (Morristown - Customers Only)
   • Tennessee State Bank (Jefferson City, Kodak & Sevier County)
   • US Bank (Jefferson City and White Pine)
5. ACH (electronic transfer) plan available upon request Please contact ext.1107
6. By Phone at 865.475.2032 ext.1248 using your credit card.

The Equal Monthly Payment Plan

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This plan allows residential customers who have been established at current locations for twelve months or longer to pay an average monthly amount no matter the cost of the actual bill. Sign up for participation in the plan is allowed from May 1 through August 31, only. The Equal Monthly Payment amount will be calculated as follows:

Average monthly usage over last 12 months, multiplied at current rates plus 5% = Equal Monthly Payment amount

The amount is reviewed quarterly, and if the actual usage is $10.00 more or less per month, the payment is adjusted. The meter will continue to be read each month, and the member’s actual usage will be used to reconcile their account.

The Equal Monthly Payment Plan is subject to cancellation at any time due to::

1. Termination of electric service by the customer.
2. Failure to make any payment within 10 days after the due date.
3. Upon request by either party.

For more information, contact ext.1146